Upstate Outdoor Power Equipment Parts Return/Refund Policy
Our website ordering capabilities have been very helpful to our customers and parts staff. We thank you for allowing us to serve you.
As with any transaction there are opportunities where the wrong item is ordered and a customer inconvenience will occur. We really strive to minimize any mistakes and apologize if we made one.
Wrong part received:
If any part ordered is incorrect due to an error on our behalf, please send it back to us (or come in) within 30 days of your purchase and it will be corrected. Be sure to include a note with name and daytime contact number so we may call to straighten things out.
If a part is wrong due to a customer mistake, that's ok but it will be subject to a 20% restock fee and must be new with original packaging. Additional shipping will need to be charged as well if we need to send out another part.
There are absolutely no returns on Electrical Parts.
There are no returns on parts that are older then 30 days.
Our website ordering capabilities have been very helpful to our customers and parts staff. We thank you for allowing us to serve you.
As with any transaction there are opportunities where the wrong item is ordered and a customer inconvenience will occur. We really strive to minimize any mistakes and apologize if we made one.
Wrong part received:
If any part ordered is incorrect due to an error on our behalf, please send it back to us (or come in) within 30 days of your purchase and it will be corrected. Be sure to include a note with name and daytime contact number so we may call to straighten things out.
If a part is wrong due to a customer mistake, that's ok but it will be subject to a 20% restock fee and must be new with original packaging. Additional shipping will need to be charged as well if we need to send out another part.
There are absolutely no returns on Electrical Parts.
There are no returns on parts that are older then 30 days.